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Effective Date: 2025-12-15

 

Welcome to Pani Puri Vala (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website panipurivala.com.au, including all related services, content, and the purchase of food products (“Services”).

 

By accessing our website, placing an order, or using any of our Services, you agree to be legally bound by these Terms. If you do not agree, please discontinue use of the website and do not place an order.

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1. Use of Website

1.1 You must be at least 18 years old, or use the website under the supervision of a parent or legal guardian.

1.2 You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or engage in any activity that may harm our business, systems, or customers.

1.3 All website content, including but not limited to text, images, graphics, logos, product descriptions, designs, recipes, and branding, is the property of Pani Puri Vala or its licensors and is protected under applicable intellectual property laws.

1.4 Content may not be copied, reproduced, modified, or used for commercial purposes without prior written consent.

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2. Orders & Payments

2.1 Orders must generally be placed through our official website. Orders placed via phone, email, or social media may be accepted at our discretion.

2.2 Full payment is required at the time of checkout through our secure payment gateway. We do not offer cash-on-delivery.

2.3 Prices, fees, and charges displayed on the website are subject to change at any time without prior notice.

2.4 By submitting payment details, you confirm that all information provided is accurate, authorized, and valid.

2.5 Once an order is placed and payment is confirmed, the order is considered final. Modifications, cancellations, or refunds are not guaranteed.

2.6 We reserve the right to refuse, cancel, or limit any order due to suspected fraud, technical issues, pricing errors, or service limitations.

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3. Delivery Policy

3.1 Delivery availability, hours, service areas, and fees are determined by our operational capacity and may vary from time to time.

3.2 Delivery schedules, including days and time windows, are displayed on the website at the time of ordering and are subject to change without notice.

3.3 Delivery is offered only within designated service areas. Orders placed outside our delivery radius may be declined or cancelled.

3.4 Delivery charges are calculated at checkout and may change based on distance, demand, or operational factors.

3.5 Delivery times are estimates only. We are not responsible for delays caused by traffic, weather conditions, third-party disruptions, or other circumstances beyond our control.

3.6 Customers are responsible for providing accurate delivery details. Failed deliveries due to incorrect or incomplete information will not be eligible for refunds.

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4. Refunds, Returns & Cancellations

4.1 Due to the perishable nature of our food products, all sales are final. We operate a strict no-refund and no-return policy.

4.2 Requests to modify or cancel an order must be made by contacting us directly. While we may attempt to assist, approval is not guaranteed.

4.3 Orders that are not accepted, collected, or received by the customer will be considered fulfilled, and no refund or replacement will be issued.

 

5. Food Safety & Allergies

5.1 Our products are prepared in environments that may contain allergens, including but not limited to nuts, dairy, gluten, and spices.

5.2 While we take reasonable precautions, we do not guarantee allergen-free products.

5.3 Customers are responsible for reviewing ingredients and determining suitability before placing an order.

5.4 Pani Puri Vala shall not be held liable for allergic reactions or adverse health effects resulting from consumption of our products.

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6. Images, Descriptions & Presentation

6.1 Product images displayed on the website are for illustrative purposes only.

6.2 Actual products may vary in appearance, packaging, portion size, or presentation due to freshness, availability, or operational factors.

6.3 We reserve the right to update images, descriptions, or menu items at any time without notice.

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7. Limitation of Liability

7.1 To the fullest extent permitted by law, Pani Puri Vala shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our Services.

7.2 Our total liability, if any, shall not exceed the value of the order placed.

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8. Privacy

8.1 Personal information collected through our website is handled in accordance with our Privacy Policy.

8.2 By using our Services, you consent to the collection and use of your information for order fulfillment and communication purposes.

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9. Changes to Terms

9.1 We reserve the right to update, modify, or replace these Terms at any time without prior notice.

9.2 Continued use of the website after changes constitutes acceptance of the updated Terms.

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10. Contact Information

For questions, concerns, or support, please contact us at:

 

Email: info.panipurivala@gmail.com

Phone: +61 432 771 192